GLOBAL AUTOMATION

Global Automation is a tier-one automotive supplier that has carved out a powerful niche. Their focus? Building intelligence into manufacturing systems that help solve one of the industry's biggest challenges: the shrinking labour force. They don't just provide automation tools—they engineer the intelligence behind them.

With a high-level, tier 1 automotive client base, customer service is everything. Clients need to be kept in the loop throughout the build process, especially when timelines are tight and delays are costly. Internally, teams need to stay aligned too: who completed what, what’s ready to start, and what’s next.

At the time, they were using Smartsheets to manage project timelines. It worked, to a point. But keeping things updated, alerting the right people, and managing client communication required a lot of manual effort. There was no formal system for handling service tickets either, which became a risk when machines needed attention and speed mattered most.

That’s where SCELTA came in.

We kicked off a Strategy Discovery sprint, meeting with team members across sales, engineering, and IT. The goal was to deeply understand their systems: how Smartsheets was used, what worked, what didn’t, and how client communications were handled.

From there, we delivered a 9-phase Implementation Roadmap that centered on one clear solution: SCELTA Portal. It would eliminate the manual burden, simplify task tracking, and give clients a better experience through structured service ticketing and transparent progress updates.

SCELTA Portal's engineering lead, Joel, worked closely with the GA team to customize their Portal, dialling in the platform to become transparency central from kickoff to delivery to ongoing support.

With the system humming, Global Automation is now preparing for the next chapter: a rebrand official launch. Formerly known as Global Vehicle Systems, the new identity focuses not on the parts, but the people. Because the heart of their business is service. And now, that service is backed by systems that match the standard they set.